Versand

At Koumasy, we provide fully digital branding services. This means there is no physical shipping involved. All deliverables are sent electronically.

1. Digital Delivery

All orders placed on our website are delivered digitally, including:

• Logo files (PNG, JPG, SVG, PDF)
• Brand identity systems
• Design concepts and mockups
• Final brand assets

Your completed files will be sent via email or a secure download link.

2. Delivery Time

Delivery times depend on the package you select:

• Basic packages: typically delivered within a few days
• Standard packages: may take a few business days longer
• Premium packages: require additional time due to complexity and custom work

Estimated delivery times are provided at checkout or in the product description.

3. Processing Time

• Orders are processed after payment confirmation
• Work begins once we receive all required information from the client
• Delays in providing details may affect delivery time

4. Delivery Method

Your final files will be delivered through:

• Email attachment or download link
• Cloud storage (Google Drive or similar platforms)

Make sure to provide a valid email address when placing your order.

5. Failed Delivery

If you do not receive your files within the expected timeframe:

• Check your spam or junk folder
• Contact our support team for assistance
• We will resend your files if necessary

6. Customer Responsibility

It is the client’s responsibility to ensure:

• Correct email address is provided
• All required project information is submitted on time

Delays caused by missing information are not the responsibility of Koumasy.

7. Contact Us

For any questions related to delivery or file access, please contact us:

Email: support@koumasy.com
Website: https://koumasy.com